Course fees are broken up into instalments, with the initial registration fee being non-refundable.
The 1st instalment (enrolment fee) covers registration, enrolment, initial course materials, correspondence information manuals and assignment booklets. It is non-refundable when course materials have been provided. In exceptional circumstances, at the discretion of the Director, the initial registration fee may be refunded, in part or in full, when all course material provided have been returned (at the expense of the trainee).
The 2nd instalment must be paid prior to commencing training. It allows for on-road training to commence. This instalment will cover the first 2-hour sessions (4 hours each session), or a total of 8 hours. Once any applicant begins the session, the instalment is non-refundable, even if 2 sessions are not completed or if an applicant has completed only one session.
The 3rd instalment must be paid following completion of the first 8 hours face to face training. It allows for commencement of the third and forth 2-hour sessions (4 hours each session), or a total of 8 hours. Once any applicant begins the session, the instalment is non-refundable, even if 2 sessions are not completed or if an applicant has completed only one session.
The 4th instalment (final payment) must be paid following completion of the second 8 hours face to face training. It allows for completion of the total 24 hours on the road training, including 4 hours for the final assessment) Once any applicant begins the session, the instalment is non-refundable, even if 2 sessions are not completed or if an applicant has completed only one session.
Under exceptional circumstances, a full or partial refund may be given at the discretion of the Director.
Full refunds will be issued in the unlikely event where course is been cancelled by PVET Institute.
Examples of exceptional circumstances in which refunds will be considered include:
- Being unable to continue due to sudden physical illness, accident and or pregnancy/childbirth.
- Being unable to continue due to mental illness/disability.
- Personal circumstances including family emergencies.
If a student wishes to cancel their enrolment prior to beginning the course, an application must be made in writing and submitted to the Director or RTO Manager. Any course fees the student has paid will be fully refunded, so long as a minimum of 14 days’ notice is given prior to the start of the course.
If a trainee chooses to cancel their enrolment after course material has been provided to them, they must return it immediately, at their own expense, to have their refund request considered.
In the unlikely event that PVET Institute closes prior to a student completing the course, a number of steps will be taken.
The student will receive a statement of attainment testamur providing them with details of the units of competency they have completed thus far. This statement can be used to gain Recognition of Prior Learning (RPL) from their next training provider. If a statement of attainment testamur is unable to be provided by PVET Institute, students will have access to their assignments and feedback to submit to their new training provider for an RPL.
A full or partial refund will be given to the student at the discretion of the Director, dependent on the amount of training that has been completed at the time of closure.
A list of other RTO’s that provide the training packages can be provided to the student to follow up independently. More information on RTO closures can be found at: www.asqa.gov.au/students/provider-closures